PROCESS APPROACH AND MODEL OF QUALITY MANAGEMENT EDUCATION NEW STANDARDS ISO
Abstract
Creating a quality management system projects in the field of educational services is possible with the focus on the “process approach”. If all the activities of the institution to present a unified system of interrelated processes,
thanks to the emergence of the properties of the system increases the efficiency and effectiveness of the entire educational
process. Meet the demands of consumers is the main result of the entire institution. This satisfaction is determined by two
basic indicators of knowledge and skills that determine the level of competence of graduates.